Installation and Setup

Find solutions to installation and setup problems

How do I figure out which device is which on my network?
When Circle is set up in your home, the list of devices that show up can be a bit daunting at first. That list displays the names of every device in your ...
Known Wi-Fi password and network name (SSID) issues
Currently, Circle supports Wi-Fi network names (or, "SSIDs") and passwords with most special characters, as well as passwords up to 64 character...
My Wi-Fi Network Does Not Have A Password
During pairing, the setup process will ask for your home Wi-Fi network password. Currently Circle is not able to pair with a network that does not have a ...
Passcode Never Received
If you did not receive an SMS text message with your passcode: Ensure that you are using a device that is equipped to receive SMS messages sent to th...
How do I allow another adult to manage Circle?
To manage Circle on a second device: Download the Circle Home app onto the second Admin's device. Connect that second device to the home Wi-Fi...
Assign A Device Used by Multiple Family Members
There are times when a device in the household is shared by multiple Family Members. Whether you have a family computer, a shared tablet, or some other de...
Using the Circle App Lock Code
The Circle Home app is equipped with a 4-digit lock code for folks who want to secure their Circle app. This is especially valuable for families who have ...
Circle Home app is asking me to pair Circle again
Some people report launching the Circle app after they believe that Circle has paired and being asked to set up their Circle again. If this happens, often...
Circle Hotspot Not Showing In Networks
When Circle first turns on, it will begin to broadcast its own hotspot, which is like a dedicated Wi-Fi network just for your Circle. It will have a name ...
Alert Shows You Are Not Connected To The Circle Hotspot Anymore
If during the pairing process you are disconnected from the Circle Hotspot: Return to your device's Wi-Fi settings and reconnect to your Circle ...