Help

Changing Your Wi-Fi Name and/or Password
It may be that you need to change your home Wi-Fi's name or password while Circle is paired to it. When you make the change, Circle's pairing to...
Problems with voice calling while on Wi-Fi
After getting Circle setup, some folks who have AT&T or T-Mobile as their cell provider may find that their voice/phone calls are having difficulty...
Pairing Circle to a New Network
Pairing Circle to a New Network There may come a time when you will need to pair Circle to a new home network. Whether you have purchased a new Wi-Fi ro...
Circle App is not Connecting to Circle
If the Circle Home app is having issues connecting to Circle: Make sure that Circle is connected to the internet through your home network.  Check ...
How can I best manage shared devices?
Families are all about sharing. We understand that you may want your iPhone to work differently when your child uses it than when you do. Or may you have ...
What does Google Safe Search do?
What does Google Safe Search do? Safe Search is a tool provided by Google that eliminates sexually explicit content from Google search results. Google s...
How does Circle manage Minecraft?
Minecraft is available to play both offline without an Internet connection and online in multiplayer, Internet-based versions. Circle manages Minecraft di...
Pause Isn't Working Right Away
When you Pause a Family Member, device, or the whole network, sometimes it may take a few moments before the Pause takes effect.
What If Circle Becomes Unplugged?
Circle was designed with enterprising kids in mind and has an internal battery that will keep it working even if its unplugged. If you have push notificat...
How do I know that Circle is working properly on my network?
Once you have Circle set up on your network, Circle's content and time management features will get right to work. To see what that means, take Circl...