Can I manage my Circle when I'm away from my home?
Once Circle is set up on your home Wi-Fi, you can use the Circle Home app to continue managing your Circle remotely when you're away. Simply launch the Circle app while you're connected to another Wi-Fi network or your 3G/4G/LTE data connection to access your Circle and change its settings from anywhere.
Having trouble connecting to your Circle remotely?
Because the Circle Home app is connecting directly to your Circle at home, there are a few things that can get in the way of the remote connection working properly. Here are a few things to consider if your Circle Home app is having trouble connecting to your Circle at home:
Confirm that your app is able to talk to Circle while at home Circle uses some strict security measures to make sure that only permitted apps are able to talk to a particular Circle. That permission is granted when you enter a valid passcode into the Circle app, so if you are using a fresh installation of the app or if your app is associated with a different Circle, you will need to address that first. If you are unsure, the easiest way to check is to see if you can access and manage your Circle at home. If so, you have permission!
Ensure that you have a strong Internet connection If the Internet connection you are using (whether Wi-Fi or mobile data) is unstable or very weak, connecting to your Circle will be difficult and may not work. If there is no Internet connection, you will be unable to manage Circle remotely. Occasionally, switching to Airplane mode and back can help to jumpstart your Internet connection as well and allow you to access Circle at that point.
Confirm that Circle is properly paired to your network Check the back of your Circle to see if it is paired with your home Wi-Fi. If the light on the back is solid, it is successfully paired with your home Wi-Fi. If blinking, you will need to pair it to your home Wi-Fi. Click HERE to learn more.
Confirm Circle is turned ON If Circle was turned off or if it lost connection to power and low battery power caused it to power down, the remote connection will not work. Turn Circle back on and try again.
Reboot your Circle and router In some cases, routers in particular can begin to reject certain kinds of communication. Because Circle's remote connection is unique, rebooting both your Circle and the router itself may resolve the issue and allow the Circle Home to access Circle while outside the home.