When Circle first turns on, it will begin to broadcast its own hotspot, which is like a dedicated Wi-Fi network just for your Circle. It will have a name that looks like "Circle-xxxx" (i.e., "Circle-1E44"), and connecting to this hotspot is one of the very first steps to get your Circle all setup. The hotspot behaves in different ways depending on where you are in the setup process for Circle, so here are a few situations where the hotspot will disappear:

DURING INITIAL SETUP

If you are unable to find the Circle Hotspot in your Wi-FI network settings during initial setup:

  1. Move physically closer to Circle (within 10 feet).
  2. Ensure that Circle has power and is turned ON.
  3. Wait at least 60 seconds from powering on Circle to ensure that it has enough time to startup.
  4. Go into your iOS device's Wi-Fi settings and toggle off your Wi-Fi then turn it back on to let the network list refresh.
  5. Turn Circle off and then back on. Wait 60 seconds for Circle to startup.

AFTER CIRCLE IS PAIRED

When you pair your Circle with your home Wi-Fi, the Circle hotspot automatically comes down in order to prevent your phone from accidentally connecting back to the hotspot rather than your home network. You will know that your Circle is paired with your home network if the light on the back of your Circle device beneath the power plug is ON and solid (not blinking).

If launching the app brings you back to the "Begin" setup screen after you've already paired Circle rather than the Home screen, here are some steps to work through:

  • Ensure nothing changed with your network name or password. Changing your Wi-Fi network name or password will cause the pairing between your network and Circle to break. You will need to go back through the pairing process.
  • Check the light on the back of Circle. If it's blinking, you may need to pair your Circle again, so proceed through the setup screen. If it is solid, there was likely a misfire of the app. Close the Circle home app and relaunch it.
  • Reboot your router. At times, the communication between Circle and the app breaks down at the router. Rebooting (i.e., restarting) the router can help to resolve this issue.
  • Use the Ethernet cable. Connecting your Circle to your router with the Ethernet cable provided can help to strengthen the communication between the app and Circle. Circle's Ethernet port is located beneath the flap on the back of the device below where it plugs into power.
  • Reboot Circle. Turning Circle OFF and then ON again can help to get you back into the app properly.