We expect Circle to work with most routers and extenders, and while Circle Media has specifically tested many of the routers and extenders currently on the market today, we have not tested every one exhaustively. The chart below shows Circle's test results when available. Use your router's or extender's brand and model number to find it in the chart below to see what the current compatibility report from our test labs:
NOTE: If your router or extender is not listed below, we expect it will work just fine. If you're running into issues, however, please don't hesitate to reach out to our support team.
✓TESTED GOOD ✕INCOMPATIBLE WITH CIRCLE ⚠︎SPECIAL SETUP REQUIRED (see details)
✓ AC1750 (TAP-R3) ✓ AC1750 (RTA1750)
✓ Airport Express ✓ Airport Extreme
✓ Airport Express (Must be setup as an extender; read more HERE)
⚠︎ N600 RT-N56U (NAT Acceleration must be turned off; see [a] below) ✓ N900 RT-N66U ✓ AC1900 RT-AC68U ✓ RT-AC3200
✓ N450 DB ✓ N600 DB ✓ AC750 DB ✓ AC1200 DB ✓ AC1750 DB
[a] ON ASUS RT-N56U ISSUE Some users may experience slowdown when connected via Ethernet. To fix this, login to your router's management interface and go to LAN >> Switch Control >> NAT Acceleration. Switch the configuration to OFF and then reboot your router. Normal functioning should return.
[b] ON GUEST NETWORK INCOMPATIBILITIES For the routers with a guest network incompatibility, we recommend disabling the guest network altogether.
[c] ON LINKSYS AC1900 EA7500 & AC2600 EA8500 ISSUE For these routers, an advanced feature called "Express Forwarding" must be disabled for Circle to work properly. To disable Express Forwarding, follow these steps:
Connect a computer to a Wi-Fi network originating from your Linksys router
On the left, select 'Connectivity' and then select the 'Administration' tab on the top right side of the screen
Uncheck the Express Forwarding box in the middle of the screen
Click 'Apply' at the lower right side of the screen to save this setting and reboot your router.
After a few minutes, your router will be ready to work with Circle
This is an issue specifically related to a chipset used by these routers. Other models with this feature, like the AC5400 EA9500, are not affected because they employ a different chipset. Express forwarding should stay ON for unaffected models.
[d] ON CONNECTION ISSUES Some dual-band routers employ a chipset that makes working with Circle more complicated. Circle will not manage devices that are connected to the router differently than Circle is. For example, if Circle is connected wirelessly, it will only manage devices connected wirelessly to the router on the 2.4ghz band, and all devices connected over the 5ghz band or Ethernet must be assigned as "Unmanaged Devices" in Circle. If Circle is connected to the router via Ethernet cable, Circle can only manage devices wired directly to the router, and all devices connecting wirelessly will encounter problems unless they are "Unmanaged."
[e] ON NETGEAR N600 WN3500RP EXTENDER Using this extender will result in Circle’s device list registering duplicates of any device that goes online through both the main router and the extender. To ensure that Circle sees and manages each device in your home properly, check for duplicates in your device list and ensure that both entries for each device are assigned to the appropriate profile.